I know... You've heard it before form every company on the planet. "We are Customer Service oriented"

The difference is that we back up our claims with hard numbers! After every interaction with customers, we send out a questionnaire so they can rate us. And when lower than perfect scores come back, we talk to our customers to find out how we could have done better. We track Customer Satisfaction in four areas as follows:

Read on for specific statistics on each area:

   Residential Installation Satisfaction

This category covers every time we install anything new in to a home. From a simple Flat Panel Display installation to a full Home Automation system, we track it.

Current Satisfaction in this category on a 5.0 scale: 4.98 *Updated 3/19* 

Some Actual Comments:

- Wish we would have used you guys from the beginning! By S.T.

- The two guys that did the install were great. I could not ask for better service. Thanks. By D. S.

-  ADI did an excellent job for us both in making a proposed plan that met our needs and for the components and installation! My wife and I moved in 2010. We wanted a system to play music throughout the house. I located ADI on the internet and requested a meeting at the house to go over what we were looking for. Steve came out and went over the various options including the Control4 system. Steve put together a proposal and we went forward. We were very pleased with the work that was done and the components used. The ADI crew did a great job in making some changes and fixing a couple issues. Based on the results we decided to also use ADI for installation of an alarm system. Jim P. Eden Prairie, MN

- These young men are always professional plus they have personalities! By T. W.

-  We are so happy with our new system! Thanks for doing a GREAT job installing our new Control4 automation system. We will recommend you to our friends! John S. Minnetonka, MN

- Your guys were great to work with. Thank you! By J. P.

Top Notch Work! ADI did an install for me of a TV above my fireplace, running all the wires in the wall. The finished product looks FANTASTIC! Steve and Dave did a great job and I would happily use them again! Blake C.

- I am very pleased! By J. B.

Great service and product. I love the alarm system that was put in. It was put in a great spot and is so easy to use. It is so reliable. I don't have any troubles with it misfiring. Kathy D. Minneapolis, MN

 

   Commercial Installation Satisfaction

This category covers every time we install anything new in to a business. From a simple Conference room installation to a high end Board Room, we track it.

Current Satisfaction in this category on a 5.0 scale: 4.96 *Updated 3/19* 

Some Actual Comments:

-  Never a problem with this organization. Excellent Service!! We have used ADI for projects in our home as well as several of our retail locations. They are always polite, on time and neat. Suggestions are always offered to not only make the project better and run smoother, but to also maximize our budget. Great company to do business with. Deborah K.

Satisfied Customer. I used this company to update the audio visual equipment in a training room of a municipal facility. ADI removed a flat panel TV that proved to be much too small for the room it was in. ADI then installed a ceiling mounted video projector, an AV Receiver, ceiling flush mount speakers and a fixed movie screen. ADI also reinstalled the flat panel TV in a much smaller conference room. The staff clearly understood my expectations during site survey and provided an easy to read and understand quote.The install went smoothly and the technicians were obviously knowledgeable, professional and polite. The install was exactly as quoted. The staff even vacuumed any mess caused by the install process. I felt the pricing was fair and this company will be the first call on future projects. I am a completely satisfied customer.  Scott W. Roseville, MN

- The work was done professionally and on time. Thanks! By J. S.

- We will use you again. Thank you very much. By B. G.

- We tried two other companies and they could not find the problem. You guys were done in an hour! By K.S.

   Service Call Satisfaction

This category covers every time we fix or repair and existing system.

Current Satisfaction in this category on a 5.0 scale: 4.98 *Updated 3/19*

Some Actual Comments:

Very thorough and great value...showed direct TV guy how to make stuff work right! Will definitely use again! Andrew H. Chanhassen, MN

The guys were great- Took time to explain everything. Super Job! Thank you. By J.H.

Great Service! The team was knowledgeable helpful and flexible to our requests and changes in scope. They offered ideas that were helpful in making our decisions. Don S. Chanhassen, MN

Your guys are all awesome! By T. R.

- Everything was done great! By K. C.

- We were very pleased and have recommended ADI to all of our friends. Thank you! By M. M.

   Builder/Contractor Satisfaction

This category covers our interactions with Builders in the residential market and Contractors in the commercial market. Many times the Builder or Contractor will bring us in to a project where they have a relationship with the end customer.

Current Satisfaction in this category on a 5.0 scale: 4.96 *Updated 3/19* 

Some Actual Comments:

Trusted and professional organization that listens and delivers! I have been an ADI client for ten years and have been extremely satisfied with the products they recommended, the knowledge of their people to help someone like me actually make all of this stuff work, and their responsiveness when something does goes wrong. You can trust them to do the job right. Jim A. Inver Grove Heights, MN

- ADI is the most reliable subcontractor that we work with! B. V.

Steve and Dave listen to your needs and determine a solution that addresses them. The level of service is exceptional. Dave and Steve listen to your needs and determine a plan to address them. They are very professional and patient. I highly recommend them. J. D. Minneapolis, MN

- You guys really know how to take care of the customer. Thank you! T. K.