I know... You've heard it before form every company on the planet. "We are Customer Service oriented"

The difference is that we back up our claims with hard numbers! After every interaction with customers, we send out a questionnaire so they can rate us. And when lower than perfect scores come back, we talk to our customers to find out how we could have done better. We track Customer Satisfaction in four areas as follows:

Read on for specific statistics on each area:

  

    Residential Installation Satisfaction

This category covers every time we install anything new in to a home. From a simple Flat Panel Display installation to a full Home Automation system, we track it.

Current Satisfaction in this category on a 5.0 scale: 4.95 *Updated 2/15* 

Some Actual Comments:

- Wish we would have used you guys from the beginning! By S.T.

- The two guys that did the install were great. I could not ask for better service. Thanks. By D. S.

- These young men are always professional plus they have personalities! By T. W.

- Your guys were great to work with. Thank you! By J. P.

- I am very pleased! By J. B.

   

    Commercial Installation Satisfaction

This category covers every time we install anything new in to a business. From a simple Conference room installation to a high end Board Room, we track it.

Current Satisfaction in this category on a 5.0 scale: 4.94 *Updated 2/15* 

Some Actual Comments:

- The work was done professionally and on time. Thanks! By J. S.

- We will use you again. Thank you very much. By B. G.

- We tried two other companies and they could not find the problem. You guys were done in an hour! By K.S.

    

    Service Call Satisfaction

This category covers every time we fix or repair and existing system.

Current Satisfaction in this category on a 5.0 scale: 4.94 *Updated 2/15*

Some Actual Comments:

- The guys were great- Took time to explain everything. Super Job! Thank you. By J.H.

- Your guys are all awesome! By T. R.

- Everything was done great! By K. C.

- We were very pleased and have recommended ADI to all of our friends. Thank you! By M. M.

  

    Builder/Contractor Satisfaction

This category covers our interactions with Builders in the residential market and Contractors in the commercial market. Many times the Builder or Contractor will bring us in to a project where they have a relationship with the end customer.

Current Satisfaction in this category on a 5.0 scale: 4.96 *Updated 2/15* 

Some Actual Comments:

- ADI is the most reliable subcontractor that we work with! B. V.

- You guys really know how to take care of the customer. Thank you! T. K.